16th Annual HR Shared Services & Outsourcing Summit

October 14 - 17, 2014

Omni Orlando Resort, ChampionsGate, Florida


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The HR Shared Services & Outsourcing Summit – the industry's most trusted event

Over the past decade, shared services has become the most prevalent HR service delivery model among the world’s leading companies. Ubiquitous with world-class performance, the HR shared services concept has evolved beyond simply providing transactional back-office services and has emerged as a key driver of business value. Request a copy of the agenda.

The premier event for HR Shared Services & Outsourcing leaders across all industries, the 16th HR Shared Services & Outsourcing Summit will showcase candid, real-world case study presentations to uncover actionable strategies and best practices for successfully leveraging the HR shared services model to drive enterprise-wide efficiency, effectiveness and agility. Join us and over 150 of your HR shared services peers this October in Orlando to gain the knowledge and skills you need to take the next step in your HR shared services journey.

What to Expect in 2014:

  • Back By Popular Demand! To provide a customizable learning experience based on your immediate business needs, we've broken up the mainconference into dual tracks broken up by scope (Global vs. Domestic) andmaturity (Planning & Launching vs. Expansion)

  • You Asked, We Listened! This year we’ll be incorporating even MORE interactive sessions to facilitate in-depth conversation around your most pressing business challenges including how to implement a robust global processframework that drives global standardization, leverage outsourcing to drive performance and develop a shared services that maximizes customer satisfaction

  • New This Year! This year we’ll be incorporating new “Rolling Roundtables” where, after a series of roundtables on day 1 to break the ice, attendees will have the opportunity to nominate and select topics for the following day’s group discussion

  • More Of What You Love! With 8+ hours of structurednetworking included in our program, the 16th HR Shared Services &Outsourcing Summit is truly a must-attend event for HR shared services leaders looking to share real-world tested strategies and tools for successfully launching, expanding and globalizing HR shared services.

What others have to say

"The 13th HR Shared Services & Outsourcing Summit was very informative; it had good, detailed content and I liked the tracked format.”Susan Marlow, VP HR Global Operations – NA, Manulife Financial
"Attending the 13th HR Shared Services & Outsourcing Summit has been a very good use of my time & travel dollars”Kelly Furbee, VP HR Shared Operations, HCA
"I took home great insight into where HR is moving in the global business world.”Tanushri Tarafder, SR. Financial Analyst, American Airlines

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Resource Center

  • Provide Excellent Customer Service to Your EmployeesProvide Excellent Customer Service to Your Employees

    Treat your employees the same way you would your customers. This is the key to a successful HR Shared Services Center, according to Mark White, Vice President Human Resources Operations at Thermo Fisher Scientific. Mark says to drive continuous improvement culture two ways: Adopt a customer focus and orientation mindset and place the responsibility of making improvements upon all employees.

  • Top 12 Reasons Why HR Analytics MatterTop 12 Reasons Why HR Analytics Matter

    As case studies and examples trickle in about the success of HR analytics, it is becoming more and more important to at least be “fluent” about the basics. Before making the decision to fully commit to HR analytics, you need to at least understand how analytics can potentially help your organization. We searched our favorite HR sources to uncover the Top 12 ways HR Analytics can help your organization.