This event has now passed but we hope to see you at the 15th HR Shared Services & Outsourcing Summit in May 2014!
The HR Shared Services & Outsourcing Summit – the industry’s most trusted event – returns this May 2014 in Chicago, IL.
Thanks to all who attended the 14th HR Shared Services& Outsourcing Summit this past October 15-18 in Orlando, FL. Here at SSON,we’re known for bringing together the most impressive and diverse array of HR shared services leaders in the world to share their stories and exchange best practices. With 75% of attendees holding a title of Director above and companies like MasterCard, Google, Johnson & Johnson represented, this year was no exception.
- Walking through Coca-Cola’s widely benchmarked shared services center and experiencing first hand how they successfully process over 509,000 inquires per year and achieve of customer satisfaction rate of 75%
- Hearing how Novo Nordisk improved Tier 1 Resolution by 19% and achieved a record breaking employee satisfaction rate of 95% by adopting a LEAN mindset
- Getting the inside scoop on how Johnson & Johnson successfully built their US/PR employee service center, established country/regional - based transaction centers for 7 countries, transitioned from a SAP platform to J&J control, and built out of application management and infrastructure capabilities as part of their ongoing HR transformation
“It was great to hear what others have done, what worked, what didn’t and lessons learned. The Networking is terrific, everyone is so willing to share their knowledge.”
- Mia Isnardi-Shook, Sr. Director, HR Business Partner for Global Finance and Global HR, Hitachi Data Systems
“The networking opportunities were great. Kym Burke’s presentations were very engaging and relevant. Benchmarking sessions were also good and I liked the how the last day focused on technology.”
-Tobi Crabtree, Ivy Product Manager, Intel
“I gained great insight from listening to the journey of others in setting up a shared services environment. I especially enjoyed not only hearing about successes and what others did to be successful but also their failures and lessons learned.”
-Amy O'Donnell, HR Director, Dignity Health
“The whole event was a highlight. So many great ideas!"
-Jim Finigan, Director of HR Operations, Enbridge
How to get involved?
Contact Elizabeth Mixson at Elizabeth.Mixson@iqpc.com