Download Agenda

The HR Shared Services and Outsourcing Summit Series is where HR executives gather to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers. If you are looking for the most comprehensive one-stop-shop to not only acquire information, but also potential service partners, look no further.

In 2018 over 300 executives from diverse backgrounds and organizational maturities – including from companies such as LinkedIn, Schneider Electric, Equinox, MasterCard and Harley Davidson - gathered in Chicago and Orlando to share how they're tackling the increased consumerization of HR, cultivating change and innovation within the organization, delivering business enablement and exploring the role of robotics in advanced automation.

What’s on the schedule for the HR Shared Services and Outsourcing Summit May 16-18th in Chicago?


·                        Using Shared Services to monitor quality

·                        How to increase customer satisfaction through process optimization and process improvements

·                        Navigating the transition from transactional HR to knowledge-based HR.

·                        Bots in an HR world

·                        ….. and much more!


What did our attendees have to say about our event?


“The small group size allows for an intimate experience where you can interact and gain valuable insights from nearly everyone.” HR Director , Booz Allen Hamilton


“This was a great opportunity to network and find out what other organizations are doing within the HR Shared Services arena.”, Director, HRIS and Compensation , Penn National Gaming

Back by Popular Demand!


4 Workshops that will provide you with the tools and knowledge necessary to go from zero to shared services on time and under budget


8 hours of both structured and unstructured networking opportunities, providing you ample time to conect with HRSSO peers along your maturity path, and to demo the latest HR tools in our Expo Hall


20 hours of in-depth content from HR SSO leaders just like you who have already leveraged the shared services model to deliver fast, measurable business results








Days of Networking, Workshops & Case Studies, Sit

Featured Speakers

Kym Burke

Director, HR Shared Services

Tom Nesteruk

Executive Director, HR Shared Services & Resource Center Site Manager
BAE Systems

Julie Fernandez


Michael Jones

HR Service Center Director

Courtney Jackson

ScottMadden, Inc.

Adithya Mathai

ScottMadden, Inc.

Patricia Ferris


Karen Hilton


Alison Napier

Senior Manager, HR Optimization
Schneider Electric

Andrew Winnemore

HR Sr Director, HR Services & Transformation
Microsoft, Inc.

Carolyn Lekan

Senior Director, Global HR Shared Services
The Sherwin-Williams Company

Daniel Cruceana

Head of Shared Services

Darby James

Shared Services Center Leader
Oceaneering International, Inc.

David Lenahan

Director of HR Technology & Operations
Campbell's Soup Co.

Justin Maffia

Senior Manager of HR Operations

Kim Gladbach

Director of HR Shared Services
Zurich North America

Mark Hickenbottom

Director of HR Shared Services
CSL Behring

Mary Schnackenberg

Director, Human Resources Employee Services
Novo Nordisk Inc.

Michael Bause

Vice President of Global HR Systems & Services–HR Operations

View All Speakers

Benefits of Attending

Interactive Sessions

Gain exposure to solution providers who are at the forefront of change and innovation

Real Situation Analysis

Find out how mature, leading-edge HR SSOs continuously improve and grow their service capabilities

ISO Technical Committee

Discover the best and newest ways to build a new HR shared services model

Reduce Costs and Improve Quality

Make authentic and lasting connections with a broad spectrum of HRSSO peers in terms of industry, scope and functional expertise

Networking Opportunities

In order to provide you with a truly personalized learning experience and enhanced benchmarking opportunities, we’re excited to introduce our enhanced Attendee Survey!

Exceeding Expectations...

Sponsors & Exhibitors
Media Partners