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The HR Shared Services and Outsourcing Summit Series is where HR executives gather to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers. If you are looking for the most comprehensive one-stop-shop to not only acquire information, but also potential service partners, look no further.

In 2018 over 300 executives from diverse backgrounds and organizational maturities – including from companies such as LinkedIn, Schneider Electric, Equinox, MasterCard and Harley Davidson - gathered in Chicago and Orlando to share how they're tackling the increased consumerization of HR, cultivating change and innovation within the organization, delivering business enablement and exploring the role of robotics in advanced automation.

What’s on the schedule for the HR Shared Services and Outsourcing Summit May 21-23rd in Chicago?


·                        Using Shared Services to monitor quality

·                        How to increase customer satisfaction through process optimization and process improvements

·                        Navigating the transition from transactional HR to knowledge-based HR.

·                        Bots in an HR world

·                        ….. and much more!


What did our attendees have to say about our event?


“The small group size allows for an intimate experience where you can interact and gain valuable insights from nearly everyone.” HR Director , Booz Allen Hamilton


“This was a great opportunity to network and find out what other organizations are doing within the HR Shared Services arena.”, Director, HRIS and Compensation , Penn National Gaming

Back by Popular Demand!


4 Workshops that will provide you with the tools and knowledge necessary to go from zero to shared services on time and under budget


8 hours of both structured and unstructured networking opportunities, providing you ample time to conect with HRSSO peers along your maturity path, and to demo the latest HR tools in our Expo Hall


20 hours of in-depth content from HR SSO leaders just like you who have already leveraged the shared services model to deliver fast, measurable business results

Last Year's Summit








Days of Networking, Workshops & Case Studies, Sit

2018 Speakers

Amber Stephenson

Sr Manager, HR Shared Services
Varian Medical Systems

Andrew Parsons

Head of HR Operations & Shared Services–Americas

Angela Pacheco

Executive Director, HR Service Delivery
Bridgestone Americas, Inc.

Benjamin Foster

Regional VP, HCA Human Resources Group
HCA Healthcare

Carol Matyi

Business Services Support Manager
Monsanto Co.

Chaitanya Jayanti

MyHR Manager
Northwestern Memorial Healthcare

Courtney Jackson

ScottMadden, Inc.

Dustin Brown

Recruiting Operations Program Manager–Americas
Microsoft Corp.

Erin Duclose

Vice President, Talent Acquisition

George Valaika

Director, Global Operational Excellence
Jones Lang LaSalle

Jami Stewart

Senior Director, HR Services
Cisco Systems

Janet Gilmore

Vice President, Human Resources

Janna Tanner

HR Director, HR Services
Microsoft Corp.

Jason Paradowski

HR Service and Talent Acquisition Director, North America
Robert Bosch LLC

Joseph Santamorena

Head of Sales

Julie Fernandez


Karen Hilton


Katherine Ladd

Co-Founder, ConnectMe
Deloitte Consulting, LLC

Kelly Phillips

Director, HR Shared Services & Outsourcing

Mitch Sparber

Head of HR Services, North America
Zurich North America

Nick Malcolm

Director of HR Operations

Nicole Laing

Team Lead, HR Services–Front Office Operations
Robert Bosch, LLC

Patricia Ferris


Patricia Maksimovich

HR N.A. Service Center Lead
Monsanto Co.

Ryan McCracken

Director of HR Services
Express Scripts

Sanjeev Sahgal

Director of HR Shared Services
The World Bank

Tracy Welker

HR Vendor Manager

2018 Speakers

Benefits of Attending

Interactive Sessions

Gain exposure to solution providers who are at the forefront of change and innovation

Real Situation Analysis

Find out how mature, leading-edge HR SSOs continuously improve and grow their service capabilities

ISO Technical Committee

Discover the best and newest ways to build a new HR shared services model

Reduce Costs and Improve Quality

Make authentic and lasting connections with a broad spectrum of HRSSO peers in terms of industry, scope and functional expertise

Networking Opportunities

In order to provide you with a truly personalized learning experience and enhanced benchmarking opportunities, we’re excited to introduce our enhanced Attendee Survey!

Exceeding Expectations...