Live Chat Software
October 23 - 26, 2018
Orlando, FL

Main Conference Day One: May 22, 2018

8:45 am - 9:00 am Chairman's Welcome

9:00 am - 9:45 am How the World Bank's Culture Changed When They Moved from Rules-based to Principle-based HR Processes

Sanjeev Sahgal - Director of HR Shared Services The World Bank
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Sanjeev Sahgal

Director of HR Shared Services
The World Bank

9:45 am - 10:30 am How Best to Service Those Who Serve? Why Cisco Chose to Focus on an Effortless Employee Experience

Jami Stewart - Senior Director, HR Services Cisco Systems
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Jami Stewart

Senior Director, HR Services
Cisco Systems

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee

11:30 am - 12:15 pm CASE STUDY: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story

Andrew Parsons - Head of HR Operations & Shared Services–Americas Rolls-Royce
Tracy Welker - HR Vendor Manager Rolls-Royce
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Andrew Parsons

Head of HR Operations & Shared Services–Americas
Rolls-Royce

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Tracy Welker

HR Vendor Manager
Rolls-Royce

12:15 pm - 1:00 pm From Design to Post-Implementation Stabilization: the HR Shared Services Do's and Don'ts

Benjamin Foster - Regional VP, HCA Human Resources Group HCA Healthcare


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Benjamin Foster

Regional VP, HCA Human Resources Group
HCA Healthcare

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

IDG #1

2:00 pm - 2:45 pm IDG #1: Digitizing the Employee Experience
Katherine Ladd - Co-Founder, ConnectMe Deloitte Consulting, LLC
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Katherine Ladd

Co-Founder, ConnectMe
Deloitte Consulting, LLC

IDG #2

2:00 pm - 2:45 pm IDG #2: Alignment, Accountability, and Engagement: Where do HR Business Partners Fit?

IDG #3

2:00 pm - 2:45 pm IDG #3: Taking the Robot Out of the Person

IDG #4

2:00 pm - 2:45 pm IDG #4: Fast Track Your HRSSO--Strategies to Get Up and Running in 6 Months or Less
Ryan McCracken - Director of HR Services Express Scripts
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Ryan McCracken

Director of HR Services
Express Scripts

IDG #5

2:00 pm - 2:45 pm IDG #5: Automating HR Administration & Transactional Processes
Albert Rees - Head of Business Consulting, North America EPAM

Albert Rees

Head of Business Consulting, North America
EPAM

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Patricia Maksimovich

HR N.A. Service Center Lead
Monsanto Co.

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Carol Matyi

Business Services Support Manager
Monsanto Co.

HR Processes & Delivery Track

2:45 pm - 3:45 pm MASTERCLASS: Being Intentional with Advancing Your HR Shared Services Maturity


3:45 pm - 4:15 pm Afternoon Refreshments

HR Technology Track

4:15 pm - 5:00 pm Don’t Get Stuck in a Rut: How to Sustain Momentum and Keep the Wins Coming in the Face of Decision-Making Stasis
Angela Pacheco - Executive Director, HR Service Delivery Bridgestone Americas, Inc.
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Angela Pacheco

Executive Director, HR Service Delivery
Bridgestone Americas, Inc.

HR Processes & Delivery Track

4:15 pm - 5:00 pm CASE STUDY: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement
Nick Malcolm - Director of HR Operations UnityPoint
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Nick Malcolm

Director of HR Operations
UnityPoint

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Jason Paradowski

HR Service and Talent Acquisition Director, North America
Robert Bosch LLC

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Nicole Laing

Team Lead, HR Services–Front Office Operations
Robert Bosch, LLC