Live Chat Software
May 15 - 17, 2019
Chicago, IL

Main Conference Day One: October 24, 2018

8:00 am - 8:45 am Registration & Morning Coffee

8:45 am - 9:00 am Chairman's Welcome



9:00 am - 9:45 am Adaptations for the Future of Work: Strategies and Tools to Keep Employees Engaged in a Virtual World

Donna Goldstein - Vice President, Global HR Services, Citrix Systems
Melissa Martin - Sr Director, Global Employee Relations, Citrix Systems
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Donna Goldstein

Vice President, Global HR Services
Citrix Systems

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Melissa Martin

Sr Director, Global Employee Relations
Citrix Systems

9:45 am - 10:30 am CASE STUDY: Simplify Your Process Design — How Documenting and Standardizing Processes Online Create a Solid Foundation for an Optimized Model

Karla Younger - VP, HR Shared Services, Coca-Cola Refreshments


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Karla Younger

VP, HR Shared Services
Coca-Cola Refreshments

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee

11:30 am - 12:15 pm Transforming Human Resources for the Future: The Cedars-Sinai Journey Towards a Leading Practice Service Delivery Model

Derek Reisinger - Executive Director - Human Resources Service Center / Operations, Cedars-Sinai


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Derek Reisinger

Executive Director - Human Resources Service Center / Operations
Cedars-Sinai

12:15 pm - 1:00 pm People & Process Modernization: Driving Transformational Change At Tyson Foods

Karen Davis - Senior Director, HR Connect, Tyson Foods
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Karen Davis

Senior Director, HR Connect
Tyson Foods

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

IDG #1

2:00 pm - 3:30 pm Proving Value to Internal and External Stakeholders Alike
Joseph Doole - Vice President, Human Capital–GBS, UPS
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Joseph Doole

Vice President, Human Capital–GBS
UPS

IDG #2

2:00 pm - 3:30 pm SLAs: Evaluating the Good, the Bad, and the Ugly
Kelvin Lovely - Senior HR Advisory Solution Consultant, ServiceNow
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Kelvin Lovely

Senior HR Advisory Solution Consultant
ServiceNow

IDG #3

2:00 pm - 3:30 pm Reducing Risk and Improving Scalability in a Tight Labor Market
Brian Allen - Chief Revenue Officer, MyOutDesk, LLC.
Chris Jackson MBA - Vice President, Innovations, MyOutDesk, LLC.


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Brian Allen

Chief Revenue Officer
MyOutDesk, LLC.

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Chris Jackson MBA

Vice President, Innovations
MyOutDesk, LLC.



Brian Conley

ISV & OEM Chanel Sales
Salesforce

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Josh Adams

Senior Manager, Sales Engineering-Connect Me
Deloitte

IDG #6

2:00 pm - 3:30 pm Cracking the Case Management Ceiling: Where Should You Focus?
Joseph Calcaterra - Director, HR Services, Panasonic USA
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Joseph Calcaterra

Director, HR Services
Panasonic USA

3:45 pm - 4:15 pm Afternoon Refreshments

4:00 pm - 4:45 pm PANEL: From Generalists to Specialists, How to Grow Your HRSSO into a Knowledge Community of Subject Matter Experts

Luis Ortiz de Montellano - VP, Global HR Services Operations, Scotiabank
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Luis Ortiz de Montellano

VP, Global HR Services Operations
Scotiabank

4:45 pm - 5:30 pm FIRESIDE CHAT: Enabling the Right People to Do the Right Work — the XL Catlin Journey

LeAnne Gray - Global HR Operations Lead, XL Catlin
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LeAnne Gray

Global HR Operations Lead
XL Catlin

5:30 pm - 6:30 pm Evening Welcome Reception

6:30 pm - 6:30 pm Close of Main Conference Day One