Live Chat Software
October 23 - 26, 2018
Florida Hotel & Conference Center

Main Conference Day One: October 24, 2018

8:45 am - 9:00 am Chairman's Welcome



9:00 am - 9:45 am Adaptations for the Future of Work: Strategies and Tools to Keep Employees Engaged in a Virtual World

Donna Goldstein - Vice President, Global HR Services Citrix Systems
Melissa Martin - Sr Director, Global Employee Relations Citrix Systems
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Donna Goldstein

Vice President, Global HR Services
Citrix Systems

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Melissa Martin

Sr Director, Global Employee Relations
Citrix Systems

9:45 am - 10:30 am People & Process Modernization: Driving Transformational Change At Tyson Foods

Karen Davis - Senior Director, HR Connect Tyson Foods
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Karen Davis

Senior Director, HR Connect
Tyson Foods

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee

11:30 am - 12:15 pm The Operational Impact of HR Shared Services



12:15 pm - 1:00 pm CASE STUDY: Enabling the Right People to Do the Right Work—the XL Catlin Journey

Kathy Kalos - HR Service Delivery Lead XL Catlin
LeAnne Gray - Global HR Operations Lead XL Catlin
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Kathy Kalos

HR Service Delivery Lead
XL Catlin

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LeAnne Gray

Global HR Operations Lead
XL Catlin

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

IDG #1

2:00 pm - 3:30 pm Proving Value to Internal and External Stakeholders Alike
Joseph Doole - Vice President, Human Capital–GBS UPS
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Joseph Doole

Vice President, Human Capital–GBS
UPS

IDG #2

2:00 pm - 3:30 pm SLAs: Evaluating the Good, the Bad, and the Ugly

IDG #3

2:00 pm - 3:30 pm Baselines and Benchmarking: What to Measure and How to Determine “Current State”

IDG #4

2:00 pm - 3:30 pm Digitizing the Employee Experience
Katherine Ladd - Co-Founder, ConnectMe Deloitte Consulting, LLC
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Katherine Ladd

Co-Founder, ConnectMe
Deloitte Consulting, LLC

IDG #5

2:00 pm - 3:30 pm Strategic Sourcing & Vendor Relationship Management

IDG #6

2:00 pm - 3:30 pm Cracking the Case Management Ceiling: Where Should You Focus?
Joseph Calcaterra - Director, HR Services Panasonic USA
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Joseph Calcaterra

Director, HR Services
Panasonic USA

3:45 pm - 4:15 pm Afternoon Refreshments

4:00 pm - 4:45 pm Simplify Your Process Design—How Documenting and Standardizing Processes Online Create a Solid Foundation for an Optimized Model

Karla Younger - VP, HR Shared Services Coca-Cola Refreshments


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Karla Younger

VP, HR Shared Services
Coca-Cola Refreshments

4:45 pm - 5:30 pm PANEL: From Generalists to Specialists, How to Grow Your HRSSO into a Knowledge Community of Subject Matter Experts

Luis Ortiz de Montellano - VP, Global HR Services Operations Scotiabank
Tom Nesteruk - EVP, Shared Services CACI International
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Luis Ortiz de Montellano

VP, Global HR Services Operations
Scotiabank

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Tom Nesteruk

EVP, Shared Services
CACI International