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October 23 - 26, 2018
Florida Hotel & Conference Center

Main Conference Day Two: October 25, 2018

9:00 am - 9:15 am Chairman’s Day One Recap & Remarks



9:15 am - 10:00 am CASE STUDY: Nielsen's Data

Jay Upton - SVP, Technology Nielsen
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Jay Upton

SVP, Technology
Nielsen

10:00 am - 10:45 am Walking the Tight Rope: The Art of the Balance at Kellogg’s

Lyn Frantz - GPO, Hire to Retire Kellogg's
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Lyn Frantz

GPO, Hire to Retire
Kellogg's

10:45 am - 11:15 am Morning Coffee Break

Interactive Discussion Groups

IDG #1

11:15 am - 12:45 pm Proving Value to Internal and External Stakeholders Alike
Joseph Doole - Vice President, Human Capital–GBS UPS
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Joseph Doole

Vice President, Human Capital–GBS
UPS

IDG #2

11:15 am - 12:45 pm SLAs: Evaluating the Good, the Bad, and the Ugly

IDG #3

11:15 am - 12:45 pm Baselines and Benchmarking: What to Measure and How to Determine “Current State”

IDG #4

11:15 am - 12:45 pm Digitizing the Employee Experience
Katherine Ladd - Co-Founder, ConnectMe Deloitte Consulting, LLC
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Katherine Ladd

Co-Founder, ConnectMe
Deloitte Consulting, LLC

IDG #5

11:15 am - 12:45 pm Strategic Sourcing & Vendor Relationship Management

IDG #6

11:15 am - 12:45 pm Cracking the Case Management Ceiling—Where Should You Focus?
Joseph Calcaterra - Director, HR Services Panasonic USA
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Joseph Calcaterra

Director, HR Services
Panasonic USA

12:45 pm - 1:45 pm Networking Luncheon

1:45 pm - 2:45 pm RPA Successes Pave the Way for Best Practices: An Operational Perspective on “Lessons Learned” from Citi’s Journey

Donna Satchell - HRSS Smart Automation Program Manager Citigroup
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Donna Satchell

HRSS Smart Automation Program Manager
Citigroup

2:45 pm - 3:30 pm Cross-Functional Excellence in Shared Services: What HR Can Learn from Other Shared Services Disciplines

Tom Nesteruk - EVP, Shared Services CACI International
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Tom Nesteruk

EVP, Shared Services
CACI International

3:30 pm - 4:00 pm Closing Town Hall