Live Chat Software
October 23 - 26, 2018
Florida Hotel & Conference Center

Pre-Conference Workshops: October 23, 2018

8:45 am - 10:30 am WORKSHOP A: Cultivate a Culture of Change and Innovation to Maximize Both the Strategic and Financial Impact of SSO

10:30 am - 10:45 am Morning Coffee Break

10:45 am - 12:30 pm WORKSHOP B: Getting From Good to Great—A Framework for Assessing and Improving Your SSO Effectiveness

Patricia Ferris - Partner ScottMadden
Courtney Jackson - Partner ScottMadden, Inc.


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Patricia Ferris

Partner
ScottMadden

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Courtney Jackson

Partner
ScottMadden, Inc.

2:30 pm - 2:45 pm Afternoon Refreshments

1:00 pm - 2:45 pm WORKSHOP C: HR Hacks that Make the Most of the Technologies You Have

Julie Fernandez - Partner ISG


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Julie Fernandez

Partner
ISG

3:00 pm - 4:45 pm WORKSHOP D: From Simple to Advanced Organizational Structures for HR Service Centers: Single Country, Multi Country, Small Scale, and Large Scale

Luis Ortiz de Montellano - VP, Global HR Services Operations Scotiabank
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Luis Ortiz de Montellano

VP, Global HR Services Operations
Scotiabank