Interview with Citigroup: Design, Build & Evolve the HRSS Model
From the October 2016 iteration of HRSSO, Tracey Picone, Head of HR Professional Services, Managing Director at Citigroup discusses best practices for an organization to consider when creating a more effective model with an emphasis on effective use of technology, how an organization might determ ...
HR Systems Integration with MasterCard
As the Senior Vice President of GBS HR Systems & Operations at MasterCard, Lois Miller, discusses with us how an organization might gather the necessary data to build a persuasive business case and game plan for s ...
2018 Registration Form
Fast track your attendance by downloading the 23rd HR Shared Services & Outsourcing Summit Registration Form!
The Path to Success in Transformational Times with The Coca-Cola Company
Karla Younger, VP, HR Services, Beth Corde, Sr. Manager, HR Services Support, and Adam Bassett, Sr. Manager, HR Customer Service at The Coca-Cola Company share how Coca-Cola has successfully grown its HRSSO model to more effectively meet the rapidly changing needs of the business without sacrificing ...
HRSSO in LATAM
Shared Services and Outsourcing Organizations are different all over the world, and in order to succeed in the realm of Global Shared Services, it is crucial to be aware of this. As SSCs continue to grow and develop in Latin America, it is important to understand the different policies and regulatio ...
Robotics and HR: Interview with Kevin Poe from NASA
Interview with Kevin Poe from the Information Resource Division of NASA's Shared Services Center
Robotics and HR: Interview with Jordan Elmassian from MasterCard
Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated.
2017 State of the Shared Services Industry Report
This brand new report surveyed 400+ shared services practitioners in the U.S. and across the globe for their best practices in delivering exceptional service to their customers. Inside the report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and re ...
The HR Paradox
Over the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever changing and now reach an inflection point where the demands are fighting for a share of ...
Beyond Transactional: Judgement-Intensive HR Shared Services
Most professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service center are those of a transactional nature. This article sheds further light onto transactional HR processes by examining trans ...
Meeting and Measuring Shared Services Success
Shared Service professionals know that understanding how to measure success is only half of the battle. Consulting Firm TSI tackles this challenge with its top Critical Success Factors for Shared Services Optimization. Inside the infographic find more information about the strategies to achieve ...
Sustainable HR in An age of Disruption
The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can ...
Global Human Capital Trends
Deloitte’s fifth annual Global Human Capital Trends report and survey takes stock of the challenges ahead for business and HR leaders in a dramatically changing digital, economic, demographic, and social landscape. In an age of disruption, business and HR leaders are being pressed to rewrite the ...
Past Attendee Snapshot 2017
Get a sneak peak of who you will meet and learn from at the 2017 HR Shared Services & Outsourcing Summit!If you prefer to receive a copy via email contact
The HR Shared Services & Outsourcing Summit's Top 5 Greatest Hits
Take a look at the top 5 most highly rated presentations from the last year to not only get a preview of what we have in store for you at the 22nd HR Shared Services & Outsourcing Summit this October 16-19 in Orlando, FL but to find out how leading-edge companies are embracing RPA, Global Business S ...
How McKesson Carefully Planned, Launched and, Years Later, Re-Invented their ER SSO Based on the Evolving Needs of the Business
Changes in any industry can create both challenges and opportunity. To be successful, an organization must leverage the assets of the entire enterprise. For Human Resources this means creating a solid HR delivery system that effectively and efficiently serves the day to day needs of employees and m ...
Making HR Shared Services Happen: MANAGING YOUR GO LIVE CHECKLIST AND IMPLEMENTING YOUR NEW HR SSO
Congratulations! You’ve built your business case, engaged your stakeholders and have a clear picture of what you want out of your new HR SSO model… now how do you make it happen? In this session, take home real-world guidance pertaining to: Building a new HR SSO team, Launching new technology and pr ...
How to Drive Rapid Results: Leveraging Millennial Engagement
There’s no doubt about it; the HR SSO workforce is rapidly changing both in terms of demographics (i.e. Millenials) and the nature of the work as itself it continues to become more technology/data-driven. In this session, learn how to ensure that your HR SSO meets the needs of an evolving workforce ...
Reimagining What’s Possible: HR Service Delivery Innovation at IGT
HR Leaders understand the most complex organizational changes can open the door to new possibilities. As the world’s leader in endto- end gaming technology, IGT saw a merger as an opportunity to re-imagine their global HR processes and supporting systems to deliver personalized, relevant HR services ...
Organizational Alignment in an Age of Disruptive Velocity
Check out this overview of how digital technology is disrupting HR for the better.
Justify Your Attendance: Attendee ROI Toolkit
Are you eager to attend SSON's HR Shared Services & Outsourcing Summit this summer in Orlando? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see on this i ...
HR Shared Services & Outsourcing Summit Post Show Report & Attendee Survey Results - May 2017
Didn't make it to the 21st HR Shared Services & Outsourcing Summit? Get a taste of what you missed with our 2017 Post Show Report which outlines who attended, presented and the key topics covered. In addition, we've also included the results of our Onsite Live-Polling exercise where we surveyed our ...
The Consumerization of HR E-Book
In this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER ...
HRSSO Past Attendee Snapshot
Take a look at who the atteendees were for the 22nd HR Shared Services & Outsourcing Summit in Florida this past October!
HRSSO Current Attendee Snapshot
Take a sneak peek of the current attendees for the 22nd HR Shared Services & Outsourcing Summit in Florida this October! Who will you see there?
HRSSO Onsite Agenda
Download the onsite agenda to gain access to the most up to date speaker lineup and networking activities around the venue!
Sherwin Williams, Key Considerations for Going Global With Your HRSSO
Take a look at how the largest paint and coatings company in the world acheived the following:Approximately $15.8 billion in annual salesOperation in North America, South America, Europe, Asia and Australia/New ZealandOver 4,100 company owned stores and 140  ...
Are you running a high impact HR operating model, Tom Nesteruk
Find out from Tom Nesteruk, Executive Director, HR Shared Services BAE Systems Inc. what success should look like in your organization and what factors constitute a high impact HRoperating model!
How to Understand, Engage, and Satisfy Your Internal Customer, Scott Madden
Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowled ...
22nd HRSSO Exclusive Onsite Speaker Interview
Get an inside look at what our speakers from the 22nd HR Shared Services & Outsourcing Network had to say regarding their HR Shared Services.Insights fromLinkedInHCA HealthcareCSL BehringClick the download now button to receive your free copy! ...
Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation
Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.
2018 Exclusive Speaker Interview
Find out how HR Masterminds from Cisco, Zurich NA, Rolls Royce, World Bank and more are using RPA in their HR Shared Services & Outsourcing.
Report: The Future of HR: Millennial Talent, Digital Disruption and Customer Experience
Blending data from 100+ North American Shared Services Centres, this report dives into the key themes of HR. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).
HR Bots: The New Super Power
Every super hero seems to have a "special power." For the workforce of the future, could that power be bots?
SPONSORSHIP PROSPECTUS - HR Shared Services & Outsourcing
Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!If you would like to have a copy of the prospectus sent to you...
Current Attendee Snapshot - HRSSO 2018
Take a peek at who you can expect to network with on-site based on our Current Attendee Snapshot. Find out more on exclusive sponsorship opportunities available to network with our high-level audience at this year’s event!To receive a copy via email, click here.
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2016 Event Perspectives
Change, Talent & Lessons Learned: 3 Case Studies to Help Accelerate Your HR SSO Journey
This exclusive case study features 3 presentations from Michael Regulski, Head of Shared Services at T. Rowe Price, Dené Matchett, Director of HR Shared Services for Pitney Bowes, and Kym Burke, Director of HR Shared Services at Mosaic. These three HRSSO professionals discuss various issues regarding the state of HR...
The Future of HR Shared Services
Designed for our 2016 event, download this info-graphic to get an overview of future HR technology trends and how they could potentially impact HR shared services in years to come. Find out what your HR peers are up to in the report that highlights HR Tech Spend Outlook, new HR...