May 15 - 17, 2019
Palmer House- Hilton Hotel

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Event Guide: 25th HR Shared Services & Outsourcing Summit

We're Celebrating Our 25th Anniversary!


Design Thinking for HR Shared Services eBook

From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes...

Key Event Information

Top 5 Reasons to Attend the 25th HRSS

HR Shared Services is back and bigger and better than ever. In 2019, we're celebrating 25 successful summits of the HRSS series and groundbreaking industry growth and innovation. Check out the top 5 reasons you and your team should be at HRSS this year.


Enlighten your workforce with RPA knowledge at the 25th HR Shared Services & Outsourcing Conference!

Talent at HRSSO

Learn to keep the 'Human' in Human Resources: The Employee- First Approach at the 25th HR Shared Services & Outsourcing Conference through tack sessions, interactive discussions, and workshops. 

Current Attendee List

Take a look at who has already signed up to attend the 25th Annual HR Shared Services & Outsourcing Summit. Will you be joining them?

Convince Your Boss

Need help convincing your supervisor for the time off?  Check out our customizable Convince your Boss Letter and feel free to give it a try!

HR Share Services & Outsourcing Past Attendee Snapshot

Take a look at who the attended the 24th HR Shared Services & Outsourcing Summit! This list of job titles and organization names will give you an idea of who to expect onsite at this year's 25th HR Shared Services & Outsourcing Summit taking place May 15-17, 2019 in Chicago,...

May 2019 Registration Form

Fill out this registration form for the 25th Annual HR Shared Services & Outsourcing Summit Chicago, taking place May 15-17, 2019 in Chicago, IL.

Justify Your Attendance: Attendee ROI Toolkit

Are you eager to attend SSON's 25th HR Shared Services & Outsourcing Summit this spring in Chicago? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see...

ScottMadden Reports

Considering a Phased Approach to Implementing Shared Services?

Has your organization decided to move to a shared services model? More than likely, you are already preparing for the massive changes ahead as you transform your service delivery model. Any change of this scale should be managed with care, as it can be hard on the customers you are...

SPECIAL REPORT: 10 Characteristics of Top Performing HR Service Organizations

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, however, but about developing and supporting talent, ensuring it’s productive, and providing...

RPA in HR: Leveraging RPA to Enhance the Employee Experience

Robotic Process Automation (RPA) is being used by many organizations as an innovative way to improve business performance and gain process efficiency. RPA is a technology solution that allows you to automate repetitive, rules-based processes through use of computer software. In our previous white paper, “RPA: Innovative Transformation Tool for...

VCU Health System: A Transformation of HR Services and Support

Healthcare organizations are faced with numerous human resources-related challenges, including talent acquisition, retention, and employee engagement, that are currently heightened issues in their industry. They also must address an extensive list of guidelines by The Joint Commission to ensure safe, high-quality care and service, in addition to complying with an...

Unlocking the Value of Customer Satisfaction Surveys for Shared Services Organizations

According to the benchmarking results of a recent HR shared services organization (SSO) survey conducted by APQC and ScottMadden, understanding links between customer satisfaction and performance is seen as one of the most important keys to being a top-performing SSO. More and more SSOs have designed—and are administering on a...

Past Presentations

Past Presentation Packet

In preparation for the 25th HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on: Case Study: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story: Andy Parsons, Head of HR Operations & Shared Services–Americas, ROLLS-ROYCE“Lift and...

Exclusive Interviews

Agile for HR Shared Services

2019 HR Shared Services & Outsourcing Summit speaker Sanjeev Sahgal, Director of HR Shared Services at The World Bank, explains how his organization used agile to optimize processes, boost customer satisfaction and increase adaptability to change. Download this piece to find out:What "Agile" means and how it can be applied...

Exclusive Content

Next Generation HR Shared Services: What does the best practice HR Service Delivery Model look like?

In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers.This interactive report focuses on how HR can be transformed to be a key partner to the business:Showcase the current operating model of...

Utilizing the Consumerization of HR Technology 2018

Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative...

Deloitte Reports

Minting the New Currency of HR- 2019 Insights

Just a few years ago, HR was primarily viewed as a support function—filling job openings, administering benefits plans, and ensuring compliance. Today, HR is considered a strategic adviser and works with management to drive bottom-line results. The principal difference between HR then and now: People analytics.Read through the report to...

Re-Imagine & Craft the Employee Experience: Design Thinking in Action - Deloitte

As a leader in HR, you understand the critical linkage between the employee experience, your company’s business strategy, and customer service. But, how to forge it effectively? Check out insight from leaders at Deloitte on:The significance of the employee experience to business strategyDeloitte's employee experience frameworkKey metrics to effectively engaging...

Full Tech Trends 2018 Report - Deloitte

Managing both humans and machines will present new challenges to the human resources organization, including how to simultaneously retrain augmented workers and to pioneer new HR  processes for managing virtual workers, cognitive agents, bots, and the other AI-driven capabilities comprising the “no-collar” workforce. By redesigning legacy practices, systems, and talent...

HR Bots: The New Super Power

Every super hero seems to have a "special power." For the workforce of the future, could that power be bots?

Sustainable HR in An age of Disruption

The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can you create sustainable HR...

Industry Reports

US Shared Services Centers Trends in Talent and Technology 2018

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.

Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centers, this report dives into the key themes of the upcoming 24th HR Shared Services & Outsourcing Summit. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs).

Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.

Sponsorship enquiry

25th Annual HR Shared Services & Outsourcing Summit Attendee Profile Report

We surveyed our HR subscribers to uncover their main challenges and investment priorities. Take a look at what solutions they are looking to source. Additionally, you can view the included list of previous attendees to get an idea of who to expect onsite at this year's HRSSO!

Sponsorship Prospectus - HR Shared Services & Outsourcing

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Interactive Discussion Groups, Exhibit booths and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!If you would like to have a copy of the prospectus sent to you...

25th Annual HR Shared Services & Outsourcing Summit Past Attendee Snapshot

Take a look at previous attendees for our HR Shared Services & Outsourcing Summit! View job titles and organizations to get an idea of who to expect onsite at this year's HRSSO!