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October 23 - 26, 2018
Orlando, FL

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23rd HR Shared Services & Outsourcing Summit

Harness People, Process, and Technology to Deliver High Impact HRThe 23 ...

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Interview with Citigroup: Design, Build & Evolve the HRSS Model

From the October 2016 iteration of HRSSO, Tracey Picone, Head of HR Professional Services, Managing Director at Citigroup discusses best practices for an organization to consider when creating a more effective model with an emphasis on effective use of technology, how an organization might determ ...

HR Systems Integration with MasterCard

As the Senior Vice President of GBS HR Systems & Operations at MasterCard, Lois Miller, discusses with us how an organization might gather the necessary data to build a persuasive business case and game plan for succe ...

The Path to Success in Transformational Times with The Coca-Cola Company

Karla Younger, VP, HR Services, Beth Corde, Sr. Manager, HR Services Support, and Adam Bassett, Sr. Manager, HR Customer Service at The Coca-Cola Company share how Coca-Cola has successfully grown its HRSSO model to more effectively meet the rapidly changing needs of the business without sacrificing ...


Shared Services and Outsourcing Organizations are different all over the world, and in order to succeed in the realm of Global Shared Services, it is crucial to be aware of this. As SSCs continue to grow and develop in Latin America, it is important to understand the different policies and regulatio ...

Robotics and HR: Interview with Kevin Poe from NASA

Interview with Kevin Poe from the Information Resource Division of NASA's Shared Services Center

Robotics and HR: Interview with Jordan Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated.

The HR Paradox

Over the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever changing and now reach an inflection point where the demands are fighting for a share of ...

Meeting and Measuring Shared Services Success

Shared Service professionals know that understanding how to measure success is only half of the battle. Consulting Firm TSI tackles this challenge with its top Critical Success Factors for Shared Services Optimization. Inside the infographic find more information about the strategies to achieve ...

Sustainable HR in An age of Disruption

The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can ...

Global Human Capital Trends

Deloitte’s fifth annual Global Human Capital Trends report and survey takes stock of the challenges ahead for business and HR leaders in a dramatically changing digital, economic, demographic, and social landscape. In an age of disruption, business and HR leaders are being pressed to rewrite the ...

The HR Shared Services & Outsourcing Summit's Top 5 Greatest Hits

Take a look at the top 5 most highly rated presentations from the last year to not only get a preview of what we have in store for you at the 22nd HR Shared Services & Outsourcing Summit this October 16-19 in Orlando, FL but to find out how leading-edge companies are embracing RPA, Global Business S ...

How McKesson Carefully Planned, Launched and, Years Later, Re-Invented their ER SSO Based on the Evolving Needs of the Business

Changes in any industry can create both challenges and opportunity. To be successful, an organization must leverage the assets of the entire enterprise. For Human Resources this means creating a solid HR delivery system that effectively and efficiently serves the day to day needs of employees and m ...


Congratulations! You’ve built your business case, engaged your stakeholders and have a clear picture of what you want out of your new HR SSO model… now how do you make it happen? In this session, take home real-world guidance pertaining to: Building a new HR SSO team, Launching new technology and pr ...

Reimagining What’s Possible: HR Service Delivery Innovation at IGT

HR Leaders understand the most complex organizational changes can open the door to new possibilities. As the world’s leader in endto- end gaming technology, IGT saw a merger as an opportunity to re-imagine their global HR processes and supporting systems to deliver personalized, relevant HR services ...

Justify Your Attendance: Attendee ROI Toolkit

Are you eager to attend SSON's HR Shared Services & Outsourcing Summit this summer in Orlando? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see on this i ...

Sherwin Williams, Key Considerations for Going Global With Your HRSSO

Take a look at how the largest paint and coatings company in the world acheived the following:Approximately $15.8 billion in annual salesOperation in North America, South America, Europe, Asia and Australia/New ZealandOver 4,100 company owned stores and 140 manufactu ...

Are you running a high impact HR operating model, Tom Nesteruk

Find out from Tom Nesteruk, Executive Director, HR Shared Services BAE Systems Inc. what success should look like in your organization and what factors constitute a high impact HRoperating model!

22nd HRSSO Exclusive Onsite Speaker Interview

Get an inside look at what our speakers from the 22nd HR Shared Services & Outsourcing Network had to say regarding their HR Shared Services.Insights fromLinkedInHCA HealthcareCSL BehringClick the download now button to receive your free copy!

Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.

2018 Exclusive Speaker Interview

Find out how HR Masterminds from Cisco, Zurich NA, Rolls Royce, World Bank and more are using RPA in their HR Shared Services & Outsourcing.

Report: The Future of HR: Millennial Talent, Digital Disruption and Customer Experience

Blending data from 100+ North American Shared Services Centres, this report dives into the key themes of HR. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

HR Bots: The New Super Power

Every super hero seems to have a "special power." For the workforce of the future, could that power be bots?

How Predictive People Analytics Are Revolutionizing HR

Imagine a future in which HR could shift its focus to "market" to employees.

Sponsorship enquiry

SPONSORSHIP PROSPECTUS - HR Shared Services & Outsourcing

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!If you would like to have a copy of the prospectus sent to you...

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2016 Event Perspectives

Change, Talent & Lessons Learned: 3 Case Studies to Help Accelerate Your HR SSO Journey

This exclusive case study features 3 presentations from Michael Regulski, Head of Shared Services at T. Rowe Price, Dené Matchett, Director of HR Shared Services for Pitney Bowes, and Kym Burke, Director of HR Shared Services at Mosaic. These three HRSSO professionals discuss various issues regarding the state of HR...

The Future of HR Shared Services

Designed for our 2016 event, download this info-graphic to get an overview of future HR technology trends and how they could potentially impact HR shared services in years to come. Find out what your HR peers are up to in the report that highlights HR Tech Spend Outlook, new HR...