Live Chat Software
October 23 - 26, 2018
Florida Hotel & Conference Center

Reading Content

Event Guide: 24th HR Shared Services & Outsourcing Summit

Harness People, Process, and Technology to Deliver High Impact HRThe 24 ...


Symphony at HRSSO

Hear from Symphony from the 23rd HR Shared Services, find out how the HRSS series has helped impact their business success. 

Neocase at HRSSO

Hear from our sponsors, find out why the HR Shared Services Series is for them!

Exclusive Content

Part 1: The Consumerization of HR E-Book

In this comprehensive e-book, we outline the latest trends of 2017, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER 2: Help Yourself: Designing...

Part 2: Utilizing the Consumerization of HR Technology to Create a Digital & Seamless Employee Experience in 2018

Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative...

Past Presentation Packet

In preparation for the 24th HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on: Case Study: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story: Andy Parsons, Head of HR Operations & Shared Services–Americas, ROLLS-ROYCE“Lift and...

Industry Reports

US Shared Services Centers Trends in Talent and Technology 2018

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.

Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centers, this report dives into the key themes of the upcoming 24th HR Shared Services & Outsourcing Summit. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs).

Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.

Deloitte Reports

Re-Imagine & Craft the Employee Experience: Design Thinking in Action - Deloitte

As a leader in HR, you understand the critical linkage between the employee experience, your company’s business strategy, and customer service. But, how to forge it effectively? Check out insight from leaders at Deloitte on:The significance of the employee experience to business strategyDeloitte's employee experience frameworkKey metrics to effectively engaging...

Full Tech Trends 2018 Report - Deloitte

Managing both humans and machines will present new challenges to the human resources organization, including how to simultaneously retrain augmented workers and to pioneer new HR  processes for managing virtual workers, cognitive agents, bots, and the other AI-driven capabilities comprising the “no-collar” workforce. By redesigning legacy practices, systems, and talent...

Sustainable HR in An age of Disruption

The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can you create sustainable HR...

Global Human Capital Trends

Deloitte’s fifth annual Global Human Capital Trends report and survey takes stock of the challenges ahead for business and HR leaders in a dramatically changing digital, economic, demographic, and social landscape. In an age of disruption, business and HR leaders are being pressed to rewrite the rules for how they...

Past Presentations

Case Study: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story

Andy Parsons, Head of HR Operations & Shared Services–Americas, ROLLS-ROYCE and Tracy Welker, HR Vendor Manager, ROLLS-ROYCE present on:Building effective relationships with outsourced suppliers is critical to the successful delivery of HR services. With over 95 vendors providing services ranging from service awards to recruitment, the Rolls-Royce North America HR...

“Lift and Shift” vs “Fix and Shift”: Deciphering Which Is More Appropriate in a Large Scale HR Transformation

Amber Stephenson, Sr Manager HR Shared Services, Varian Medical Systems presents on: Most large scale HR transformations will include the potential for huge wins as well as real failure that could present major setbacks to companies. Often times, a lift and shift approach will provide a safer path to success including...

Super-Charge Your HR Business Partners

Jason Paradowski, Executive Director, HRSS North America, BOSCH and Nicole Laing, Team Lead, HR Services–Front Office Operations, ROBERT BOSCH, LLC present on: The HR Business Partner and COE roles are critical partners in the move to Shared Services. Much attention is often given to the development of the shared service roles...

#HRServiceExcellence: Secrets of the Sauce

Mitch Sparber, Head of HR Services, North America, ZURICH N.A presents on:Learn best practices in providing a world-class experience for employees from one of the leading multi-line insurance providers in the world. The solutions implemented are of value to any organization on a shared services journey. This session will highlight...

Case Study: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement

Nick Malcom, Director of HR Operations, UNITYPOINT presents on:In 2017, UnityPoint’s HR Shared Services was challenged to support new organizational growth and optimizing the employee experience while keeping headcount flat (doing more with less). These strategic goals combined with a fairly immature shared services center led UPH down a path...

Recruiting Shared Services—Learnings from Microsoft’s Journey of Transformation & Candidate Experience

Janna Tanner, HR Director, HR SERVICES, MICROSOFT CORP. and Dustin Brown, Recruiting Operations Program Manager–Americas, MICROSOFT CORP. present on: Microsoft’s recruiting shared services journey and key learnings from standing up an outsourced model, offshore experiences, what really should sit in a shared services accountability and the ever changing candidate experience expectations....

Top Performing HR Shared Services Organizations—What Sets Them Apart?

Karen Hilton, Partner, SCOTTMADDEN, INC.and Scott Manning, Partner and Corporate & Shared Services Practice Leader, SCOTTMADDEN present on:ScottMadden and APQC recently completed the fifth cycle of a custom benchmarking study focused exclusively on Human Resources Shared Services Organizations (SSOs). The study includes questions and metrics related to domestic and global...

Sponsorship enquiry

SPONSORSHIP PROSPECTUS - HR Shared Services & Outsourcing

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!If you would like to have a copy of the prospectus sent to you...

24th HR Shared Services & Outsourcing Fall - Past Attendee Snapshot

Click download to discover who was at the last iteration of the HR Shared Services & Outsourcing Summit!

24th HR Shared Services & Outsourcing Fall - Sponsorship Prospectus

Click download to see the 24th HR Shared Services & Outsourcing Sponsorship Prospectus!