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Case Study: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement

Case Study: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement

Nick Malcom, Director of HR Operations, UNITYPOINT presents on:

In 2017, UnityPoint’s HR Shared Services was challenged to support new organizational growth and optimizing the employee experience while keeping headcount flat (doing more with less). These strategic goals combined with a fairly immature shared services center led UPH down a path of process improvement. In this session learn how UPH:

  • Created capacity for its teams and wins for its customer through process improvement events
  • Used a methodology that ensured that the work and wins happened at the staff level
  • Drove significant quantitative and qualitative results to their KPIs, their customers, and to the their staff engagement scores in 2017



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