Case Study: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story
Andy Parsons, Head of HR Operations & Shared Services–Americas, ROLLS-ROYCE and Tracy Welker, HR Vendor Manager, ROLLS-ROYCE present on:
Building effective relationships with outsourced suppliers is critical to the successful delivery of HR services. With over 95 vendors providing services ranging from service awards to recruitment, the Rolls-Royce North America HR Shared Service Center invests a significant amount of time partnering with its vendors to ensure they deliver value to the business. This is governed by a set of guiding principles that are critical to developing successful relationships. Not all vendors are treated equal, and in this session we will share the various approaches we take to effectively partner with our vendors, along with sharing our perspectives and lessons learned on how best to optimize services, manage costs and performance, drive continuous improvement and innovation, and improve quality of service.
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