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Part 1: The Consumerization of HR E-Book

Part 1: The Consumerization of HR E-Book

In this comprehensive e-book, we outline the latest trends of 2017, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER 2: Help Yourself: Designing a Self-Service System that Works for Your Business CHAPTER 3: Overcoming Perceptions: Back Office Servants to Crucial Business Partner CHAPTER 4: The Move Towards Client-Centric Shared Services: Position Yourself Internally Within an Organization to Contribute Strategically CHAPTER 5: Additional Reading
Re-Imagine & Craft the Employee Experience: Design Thinking in Action - Deloitte

Re-Imagine & Craft the Employee Experience: Design Thinking in Action - Deloitte

As a leader in HR, you understand the critical linkage between the employee experience, your company’s business strategy, and customer service. But, how to forge it effectively? Check out insight from leaders at Deloitte on:

  • The significance of the employee experience to business strategy
  • Deloitte's employee experience framework
  • Key metrics to effectively engaging the workforce
  • and more!


Unlocking More Value From Shared Services

Unlocking More Value From Shared Services

This white paper provides insights to organizations operating a shared service center (SSC) or any department that wants to improve business process through automation. The paper is written for the business but with a technology focus. The aim is to educate leaders on how to drive efficiencies through the use of modern technologies (including RPA and BPA), without having to replace legacy software and applications.