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Design Thinking for HR Shared Services eBook

Design Thinking for HR Shared Services eBook

From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.

By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes their "customers" tick, co-create new HR services with users that maximize the user experience and deliver meaningful employee experiences. Considering Design Thinking is a relatively new concept for many HR shared services leaders we created this eBook to provide our readers with:

  • A foundational knowledge of design thinking principles 
  • Expert advice on how to apply design thinking concepts to HR and shared services
  • Advice from HR SSO leaders from Expres Scripts, WVU Medicine and Freddie Mac on how to build human-centric HR shared services models and processes


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