Managing both humans and machines will present new challenges to the human resources organization, including how to simultaneously retrain augmented workers and to pioneer new HR processes for managing virtual workers, cognitive agents, bots, and the other AI-driven capabilities comprising the “no-collar” workforce. By redesigning legacy practices, systems, and talent models around the tenets of autonomics, HR groups can begin transforming themselves into nimble, fast-moving, dynamic organizations better positioned to support the talent—both mechanized and human—of tomorrow.
This brand new report surveyed 400+ shared services practitioners in the U.S. and across the globe for their best practices in delivering exceptional service to their customers. Inside the report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and resourcing most effectively.
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