Main Conference Day Two | Thursday, October 19, 2017

8:15 AM - 9:00 AM MASTERCLASS: HR Shared Services Benchmarking Study—How Do You Compare?

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9:15 AM - 10:00 AM Sunny With a Chance of Robots: How Intelligent Automation Will Impact the Future State of HR

Andrew Winnemore, HR Sr Director, HR Services & Transformation, Microsoft, Inc. David Lenahan, Director of HR Technology & Operations, Campbell's Soup Co.


Andrew Winnemore

HR Sr Director, HR Services & Transformation
Microsoft, Inc.

David Lenahan

Director of HR Technology & Operations
Campbell's Soup Co.

10:00 AM - 10:45 AM Content Isn’t Just a Marketing Tool—LinkedIn’s Strategy to Drive Self-Service

Justin Maffia, Senior Manager of HR Operations, LinkedIn


Justin Maffia

Senior Manager of HR Operations
IDG I: Proving Value to Internal and External Stakeholders Alike

IDG II: SLAs—Evaluating the Good, the Bad, and the Ugly

IDG III: Baselines and Benchmarking—What to Measure and How to Determine “Current State” Before, During, and Post-Implementation

IDG IV: People Continuity in the Face of M&A Activity
IDG V: Strategic Sourcing & Vendor Relationship Management
IDG VI: Cracking the Case Management Ceiling—Where Should You Focus?


Kym Burke

Director, HR Shared Services

Mary Schnackenberg

Director, Human Resources Employee Services
Novo Nordisk Inc.

Mark Hickenbottom

Director of HR Shared Services
CSL Behring

Alison Napier

Senior Manager, HR Optimization
Schneider Electric


Michael Bause

Vice President of Global HR Systems & Services–HR Operations

Tom Nesteruk

Executive Director, HR Shared Services & Resource Center Site Manager
BAE Systems

2:30 PM - 3:15 PM The Path To Partnership: Forget Business Relationship Management, Deliver Business Enablement

Alison Napier, Senior Manager, HR Optimization, Schneider Electric


Alison Napier

Senior Manager, HR Optimization
Schneider Electric