Main Conference Day One | Wednesday, October 18, 2017

9:15 AM - 10:00 AM Supercharge Your HR Digitalization—From Paper to Self-Service on a Shoestring Budget

Michael Jones, HR Service Center Director, Harley-Davidson

Michael Jones

HR Service Center Director

10:00 AM - 10:45 AM CASE STUDY: Microsoft’s Radical Digitalization of HR Service Delivery

Andrew Winnemore, HR Sr Director, HR Services & Transformation, Microsoft, Inc.


Andrew Winnemore

HR Sr Director, HR Services & Transformation
Microsoft, Inc.

12:30 PM - 1:15 PM CASE STUDY: The Mars HR Transformation Journey

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IDG I: Proving Value to Internal and External Stakeholders Alike

IDG II: SLAs—Evaluating the Good, the Bad, and the Ugly

IDG III: Baselines and Benchmarking—What to Measure and How to Determine “Current State” Before, During, and Post-Implementation

IDG IV: People Continuity in the Face of M&A Activity
IDG V: Strategic Sourcing & Vendor Relationship Management
IDG VI: Cracking the Case Management Ceiling—Where Should You Focus?


Kym Burke

Director, HR Shared Services

Mary Schnackenberg

Director, Human Resources Employee Services
Novo Nordisk Inc.

Mark Hickenbottom

Director of HR Shared Services
CSL Behring

Alison Napier

Senior Manager, HR Optimization
Schneider Electric

4:00 PM - 4:45 PM Delivering Innovation from the Inside Out: People Operations at Biogen

Elizabeth Abbott, Director of People Systems, Biogen

Elizabeth Abbott

Director of People Systems

4:45 PM - 5:30 PM PANEL: From Generalists to Specialists, How to Grow Your HRSSO into a Knowledge Community of Subject Matter Experts

Daniel Cruceana, Head of Shared Services, Embraer Darby James, Shared Services Center Leader, Oceaneering International, Inc.


Daniel Cruceana

Head of Shared Services

Darby James

Shared Services Center Leader
Oceaneering International, Inc.