Main Conference Day One: May 22, 2018

8:45 AM - 9:00 AM Chairman's Welcome

9:00 AM - 9:45 AM How the World Bank's Culture Changed When They Moved from Rules-based to Principle-based HR Processes

Sanjeev Sahgal, Director of HR Shared Services, The World Bank


Sanjeev Sahgal

Director of HR Shared Services
The World Bank

9:45 AM - 10:30 AM How Best to Service Those Who Serve? Why Cisco Chose to Focus on an Effortless Employee Experience

Jami Stewart, Senior Director, HR Services, Cisco Systems


Jami Stewart

Senior Director, HR Services
Cisco Systems

10:30 AM - 11:30 AM Technology Demo Drive & Morning Coffee

11:30 AM - 12:15 PM CASE STUDY: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story

Andy Parsons, Head of HR Operations & Shared Services–Americas, Rolls-Royce Tracy Welker, HR Vendor Manager, Rolls-Royce


Andy Parsons

Head of HR Operations & Shared Services–Americas

Tracy Welker

HR Vendor Manager

12:15 PM - 1:00 PM Resuscitating Your HR Repository: Elevating the User Experience

1:00 PM - 2:00 PM Networking Luncheon


Patricia Maksimovich

HR N.A. Service Center Lead
Monsanto Co.

Carol Matyi

Business Services Support Manager
Monsanto Co.

HR Technology Track

3:00 PM - 3:45 PM Don’t Get Stuck in a Rut: How to Sustain Momentum and Keep the Wins Coming in the Face of Decision-Making Stasis

Angela Pacheco, Executive Director, HR Service Delivery, Bridgestone Americas, Inc.


Angela Pacheco

Executive Director, HR Service Delivery
Bridgestone Americas, Inc.

HR Processes & Delivery Track

2:00 PM - 3:00 PM MASTERCLASS: Governance, Performance Metrics, and Risk Mitigation

HR Processes & Delivery Track

3:00 PM - 3:45 PM CASE STUDY: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement

Nick Malcolm, Director of HR Operations, UnityPoint


Nick Malcolm

Director of HR Operations

3:45 PM - 4:15 PM Afternoon Refreshments

HR Technology

4:15 PM - 5:00 PM Technology’s Impact on Employee Behavior: Aligning Your Offerings with Consumer Behavior

HR Processes & Delivery Track

4:15 PM - 5:00 PM Super-Charge Your HR Business Partners

Jason Paradowski, HR Service and Talent Acquisition Director, North America, Robert Bosch LLC


Jason Paradowski

HR Service and Talent Acquisition Director, North America
Robert Bosch LLC

5:00 PM - 5:45 PM “Lift and Shift” vs “Fix and Shift”: Deciphering Which Is More Appropriate in a Large Scale HR Transformation

Amaka Agumadu , Global Head, HR Shared Services , Varian Medical Services


Amaka Agumadu

Global Head, HR Shared Services
Varian Medical Services