Main Conference Day One | Wednesday, October 18, 2017

9:15 AM - 10:00 AM Supercharge Your HR Digitalization—From Paper to Self-Service on a Shoestring Budget

Michael Jones, HR Service Center Director, Harley-Davidson

Michael Jones

HR Service Center Director
Harley-Davidson

10:00 AM - 10:45 AM CASE STUDY: Microsoft’s Radical Digitalization of HR Service Delivery

Andrew Winnemore, HR Sr Director, HR Services & Transformation, Microsoft, Inc.

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Andrew Winnemore

HR Sr Director, HR Services & Transformation
Microsoft, Inc.

12:30 PM - 1:15 PM CASE STUDY: The Mars HR Transformation Journey

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IDG I: Proving Value to Internal and External Stakeholders Alike

IDG II: SLAs—Evaluating the Good, the Bad, and the Ugly

IDG III: Baselines and Benchmarking—What to Measure and How to Determine “Current State” Before, During, and Post-Implementation

IDG IV: People Continuity in the Face of M&A Activity
IDG V: Strategic Sourcing & Vendor Relationship Management
IDG VI: Cracking the Case Management Ceiling—Where Should You Focus?

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Kym Burke

Director, HR Shared Services
Mosaic
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Mary Schnackenberg

Director, Human Resources Employee Services
Novo Nordisk Inc.
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Mark Hickenbottom

Director of HR Shared Services
CSL Behring
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Alison Napier

Senior Manager, HR Optimization
Schneider Electric

4:00 PM - 4:45 PM Delivering Innovation from the Inside Out: People Operations at Biogen

Elizabeth Abbott, Director of People Systems, Biogen

Elizabeth Abbott

Director of People Systems
Biogen

4:45 PM - 5:30 PM PANEL: From Generalists to Specialists, How to Grow Your HRSSO into a Knowledge Community of Subject Matter Experts

Daniel Cruceana, Head of Shared Services, Embraer Darby James, Shared Services Center Leader, Oceaneering International, Inc.

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Daniel Cruceana

Head of Shared Services
Embraer
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Darby James

Shared Services Center Leader
Oceaneering International, Inc.