May 21–23, 2018
Chicago, IL

Media Center

23rd HR Shared Services & Outsourcing Summit

Harness People, Process, and Technology to Deliver High Impact HR

The 23rd HR Shared Services & Outsourcing Summit is back in Chicago this May 21-23, 2018The HRSSO Summit Series is where HR executives gather to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers.

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Interview with Citigroup: Design, Build & Evolve the HRSS Model

From the October 2016 iteration of HRSSO, Tracey Picone, Head of HR Professional Services, Managing Director at Citigroup discusses best practices for an organization to consider when creating a more effective model with an emphasis on effective use of technology, how an organization might determine if they are ready for an HR Professional Services Organization model, what Citigroup is doing now to further improve upon their HR shared services model, and predictions for the next 5-10 years within the industry.

HR Systems Integration with MasterCard

As the Senior Vice President of GBS HR Systems & Operations at MasterCard, Lois Miller, discusses with us how an organization might gather the necessary data to build a persuasive business case and game plan for success before integration, HR processes and programs enabled through technology and mobile solutions at MasterCard, metrics to back up integration strategy, the challenges of integrating multiple, disparate systems into one single platform, and more!

Robotics and HR: Interview with Kevin Poe from NASA

Interview with Kevin Poe from the Information Resource Division of NASA's Shared Services Center

Robotics and HR: Interview with Jordan Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated.


How to Drive Rapid Results: Leveraging Millennial Engagement

There’s no doubt about it; the HR SSO workforce is rapidly changing both in terms of demographics (i.e. Millenials) and the nature of the work as itself it continues to become more technology/data-driven. In this session, learn how to ensure that your HR SSO meets the needs of an evolving workforce by adopting fresh and innovative approaches to: Enhancing existing leadership development, employee engagement and succession planning initiatives to ensure your HR SSO has a robust pipeline of future leaders; Cultivating a culture of high- performance and engagement by driving collaboration, authenticity and communication

How to Understand, Engage, and Satisfy Your Internal Customer, Scott Madden

Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.

Reimagining What’s Possible: HR Service Delivery Innovation at IGT

HR Leaders understand the most complex organizational changes can open the door to new possibilities. As the world’s leader in endto- end gaming technology, IGT saw a merger as an opportunity to re-imagine their global HR processes and supporting systems to deliver personalized, relevant HR services to employees in over 60 countries. In this session, hear the story of IGT’s ongoing journey to consolidate processes, systems, cultures, and service delivery models after a corporate merger. Key themes include: M&A HR Transformation, HR automation, HR self-service, HR innovation and more!

Organizational Alignment in an Age of Disruptive Velocity

Check out this overview of how digital technology is disrupting HR for the better.

The Path to Success in Transformational Times with The Coca-Cola Company

Karla Younger, VP, HR Services, Beth Corde, Sr. Manager, HR Services Support, and Adam Bassett, Sr. Manager, HR Customer Service at The Coca-Cola Company share how Coca-Cola has successfully grown its HRSSO model to more effectively meet the rapidly changing needs of the business without sacrificing service, quality, or cost-effectiveness.

Sherwin Williams, Key Considerations for Going Global With Your HRSSO

Take a look at how the largest paint and coatings company in the world acheived the following:

  • Approximately $15.8 billion in annual sales
  • Operation in North America, South America, Europe, Asia and Australia/New Zealand
  • Over 4,100 company owned stores and 140 manufacturing and distribution centers
  • Over 60,000 employees
  • Recently completed the acquisition of Valspar and are currently working through the integration efforts

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How McKesson Carefully Planned, Launched and, Years Later, Re-Invented their ER SSO Based on the Evolving Needs of the Business

Changes in any industry can create both challenges and opportunity. To be successful, an organization must leverage the assets of the entire enterprise. For Human Resources this means creating a solid HR delivery system that effectively and efficiently serves the day to day needs of employees and managers and supports the business as it evolves. In this session learn how McKesson Created an Employee Relations center of expertise, Created HR capacity to add greater strategic value to the business, Managed risk and senstive workforce effectively, Embedded flexibility that enabled Employee Relations to adapt to changes in the internal and external environment

Are you running a high impact HR operating model, Tom Nesteruk

Find out from Tom Nesteruk, Executive Director, HR Shared Services BAE Systems Inc. what success should look like in your organization and what factors constitute a high impact HR

operating model!


Congratulations! You’ve built your business case, engaged your stakeholders and have a clear picture of what you want out of your new HR SSO model… now how do you make it happen? In this session, take home real-world guidance pertaining to: Building a new HR SSO team, Launching new technology and preparing your HR teams for go-live, Beating change resistance and driving user adoption through effective sponsorship, communications and training


22nd HRSSO Exclusive Onsite Speaker Interview

Get an inside look at what our speakers from the 22nd HR Shared Services & Outsourcing Network had to say regarding their HR Shared Services.

Insights from

  • LinkedIn
  • HCA Healthcare
  • CSL Behring

Click the download now button to receive your free copy!

Meeting and Measuring Shared Services Success

Shared Service professionals know that understanding how to measure success is only half of the battle. Consulting Firm TSI tackles this challenge with its top Critical Success Factors for Shared Services Optimization. Inside the infographic find more information about the strategies to achieve shared services success in Culture, Continuous Improvement, Technology & the Cloud, and more.
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Fast Track Your Attendance

2018 Registration Form

Fast track your attendance by downloading the 23rd HR Shared Services & Outsourcing Summit Registration Form!

Justify Your Attendance: Attendee ROI Toolkit

Are you eager to attend SSON's HR Shared Services & Outsourcing Summit this summer in Orlando? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see on this important investment. The packet includes testimonials, benefits of attending, expected attendee snapshot, a customizable "Dear Boss" letter and additional tips for justifying your attendance.

If you prefer to receive a copy via email contact

HR Shared Services & Outsourcing Summit Post Show Report & Attendee Survey Results - May 2017

Didn't make it to the 21st HR Shared Services & Outsourcing Summit? Get a taste of what you missed with our 2017 Post Show Report which outlines who attended, presented and the key topics covered. In addition, we've also included the results of our Onsite Live-Polling exercise where we surveyed our attendees regarding their SSC maturity level, types of services delivered, # of FTEs, SSO talent management practices and more! Download our extensive Post Show Report to see how you stack up against your peers.

HRSSO Past Attendee Snapshot

Take a look at who the atteendees were for the 22nd HR Shared Services & Outsourcing Summit in Florida this past October! 

HRSSO Onsite Agenda

Download the onsite agenda to gain access to the most up to date speaker lineup and networking activities around the venue!


The Consumerization of HR E-Book

In this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER 2: Help Yourself: Designing a Self-Service System that Works for Your Business CHAPTER 3: Overcoming Perceptions: Back Office Servants to Crucial Business Partner CHAPTER 4: The Move Towards Client-Centric Shared Services: Position Yourself Internally Within an Organization to Contribute Strategically CHAPTER 5: Additional Reading


The HR Paradox

Over the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever changing and now reach an inflection point where the demands are fighting for a share of existence and impact on decision making. Though there are many challenges to be solved with a limited set of resources, the below situations continue to pose a paradox for all who are managing this space. In this article, find out how leading-edge HR SSOs are addressing the following paradoxes to ensure their HR shared services models accomplishes more with less: -Transactional Versus Tactical -Industrialized Versus Customized -Predictable Versus Need Based -Globalized Versus Localized -Cost effective Versus Customer-Centric

Beyond Transactional: Judgement-Intensive HR Shared Services

Most professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service center are those of a transactional nature. This article sheds further light onto transactional HR processes by examining transactional versus judgement intensive and strategic areas.

Sponsorship Information

HR Shared Services & Outsourcing - Sponsorship Prospectus

If you would like to have a copy of the prospectus sent to you directly please email


The Future of HR Shared Services

Designed for our 2016 event, download this info-graphic to get an overview of future HR technology trends and how they could potentially impact HR shared services in years to come. Find out what your HR peers are up to in the report that highlights HR Tech Spend Outlook, new HR tech implementation strategies, shared services location trends and more!


Change, Talent & Lessons Learned: 3 Case Studies to Help Accelerate Your HR SSO Journey

This exclusive case study features 3 presentations from Michael Regulski, Head of Shared Services at T. Rowe Price, Dené Matchett, Director of HR Shared Services for Pitney Bowes, and Kym Burke, Director of HR Shared Services at Mosaic. These three HRSSO professionals discuss various issues regarding the state of HR Shared Services and Outsourcing, including setting a clear strategy and vision for the future of your organization, cultivating a culture of high-performance and engagement by driving collaboration, authenticity and communication, leveraging new, customer-centric approaches to HR service delivery to enhance the user experience, drive accountability, and increase efficiency, and more.